Shipping policy

Last Updated: July 3, 2026

Thank you for shopping with Big O Shop. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

  • Orders are typically processed within 3–15 business days after payment has been successfully received.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During peak seasons, promotional events, or periods of high order volume, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • Domestic Orders: 3–15 business days

Delivery times are estimates only and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and the size or weight of your order.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, if available.

Please allow up to 48 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

We are not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete addresses provided by the customer.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • Public holidays

  • Natural disasters

  • Other unforeseen events

We appreciate your patience should any delays occur.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact our customer support as soon as possible.

We will work with the shipping carrier to investigate the issue and assist you in finding an appropriate resolution.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

If your tracking information shows that your package has been delivered but you have not received it, please:

  • Check with household members or neighbors.

  • Contact the shipping carrier.

  • Reach out to our customer support team for further assistance.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our Contact page or customer support email.